Privacy Policy

Last updated: August 2026

Coastal Birth & Nourish Co. is committed to protecting your privacy and handling your personal information with care, transparency and respect.

This Privacy Policy explains how Coastal Birth & Nourish Co. collects, uses, stores and protects personal information when you visit our website, contact us, make a booking, complete a registration or client form, or engage with our services.

By using this website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Coastal Birth & Nourish Co., we may collect information including:

Contact and booking information

• Full name

• Email address

• Phone number

• Booking and appointment details

• Program or service selected

• Payment and transaction information

• Communications and enquiries you send to us

Hypnobirthing information

If you participate in a Hypnobirthing Australia™ Positive Birth Program, we may collect information you choose to provide through your registration form, such as:

• Estimated due date

• Birth partner details

• Previous birth experience

• Birth preferences and goals

• Information about your concerns or questions relating to birth

• Other information you voluntarily provide to help us personalise your sessions

Pregnancy massage information

If you book a pregnancy massage, we may collect information you provide through our client or intake forms, including information about your pregnancy, health, medical circumstances, allergies, sensitivities, injuries or other information relevant to providing a safe and appropriate massage.

You should only provide information that is relevant to your care and booking.

Website information

When you visit our website, we may automatically collect certain technical or usage information, such as:

• IP address

• Browser and device information

• Pages visited

• Time spent on pages

• Referring websites

• General website usage information

This information may be collected through cookies, analytics tools and similar technologies.

2. How We Collect Your Information

We may collect personal information when you:

• Make a booking

• Purchase a service or program

• Complete a registration or client form

• Contact us by email, phone or through our website

• Subscribe to communications

• Communicate with us about an existing booking

• Visit or interact with our website

We generally collect personal information directly from you.

Where information is collected through a third-party platform used to provide our services, that platform may also collect and process information in accordance with its own privacy policy.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Process and manage bookings

• Provide Hypnobirthing and massage services

• Prepare for and personalise your sessions

• Communicate booking and appointment information

• Send invoices and process payments

• Send registration forms and relevant resources

• Manage cancellations, rescheduling and customer enquiries

• Maintain business and financial records

• Improve our website, services and customer experience

• Meet legal, accounting and administrative requirements

• Send marketing communications where you have consented to receive them

We will only use your information for purposes reasonably connected with our business and the services you have requested, or where otherwise permitted or required by law.

4. Health Information

Some information provided through our pregnancy massage and Hypnobirthing forms may be considered health information or sensitive information.

We take the privacy of this information seriously.

Health information is collected only where it is reasonably necessary to provide or safely tailor our services, or where you choose to provide it.

We will take reasonable steps to protect this information and will not use it for unrelated purposes without your consent, unless otherwise permitted or required by law.

You should tell us if information you have provided changes or is no longer accurate.

5. Payments and Third-Party Services

Coastal Birth & Nourish Co. may use third-party platforms and service providers to operate the business, including website, booking, payment, accounting, form, email and communication services.

Depending on the service you use, these may include platforms such as:

• Wix

• Xero

• Payment providers

• Email and communication platforms

• Website analytics providers

These providers may collect, store or process information as necessary to provide their services.

Where you make a payment through a third-party payment provider, your payment information may be handled directly by that provider in accordance with its privacy policy.

We do not intend to store your full payment card details ourselves.

We recommend reviewing the privacy policies of relevant third-party services when using their platforms.

6. Sharing Your Information

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business or provide services, including:

• Website and booking providers

• Payment providers

• Accounting and invoicing providers

• IT, email and communication service providers

• Professional advisers where necessary

• Government authorities or other organisations where required or authorised by law

We will only provide information that is reasonably necessary for the relevant purpose where practicable.

7. Marketing Communications

We may contact you about your existing booking, services or other important business-related information.

Where required, we will obtain appropriate consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important information relating to an existing booking or service.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function and to understand how visitors use our website.

Cookies may collect information such as:

• Pages visited

• Website interactions

• Device or browser information

• General website usage patterns

We may use analytics tools to help us understand website traffic and improve our content, services and user experience.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

9. Storage and Security

We take reasonable steps to protect personal information from:

• Loss

• Misuse

• Interference

• Unauthorised access

• Modification

• Disclosure

Personal information may be stored electronically through our website, booking, form, accounting, email or other business systems.

While we take reasonable steps to protect your information, no online system or method of electronic storage can be guaranteed to be completely secure.

10. Overseas Disclosure and Storage

Some third-party service providers we use may store or process information outside Australia.

Where this occurs, your information may be subject to the privacy laws of the country in which it is stored or processed.

We take reasonable steps to select reputable service providers and to protect personal information in accordance with applicable privacy requirements.

11. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide our services, manage our business, meet accounting and legal obligations, resolve disputes and maintain appropriate business records.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

Some information may need to be retained for a longer period where required by law.

12. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you.

You may also request that inaccurate or outdated information be corrected.

We will respond to reasonable requests within an appropriate timeframe and in accordance with applicable privacy laws.

In some circumstances, we may need to verify your identity before providing access to personal information.

13. Deleting Your Information

You may ask us to delete personal information we hold about you.

We will consider reasonable deletion requests, however we may be required to retain certain information to meet legal, accounting, insurance or other legitimate business obligations.

Where information cannot be deleted, we will continue to protect it in accordance with this Privacy Policy and applicable law.

14. Privacy Concerns and Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us first so we can investigate and work towards resolving the issue.

We aim to respond to privacy enquiries and complaints as soon as reasonably practicable.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

Our services are intended for adults and expectant parents. We do not knowingly collect personal information directly from children through our website.

If you believe a child has provided personal information to us, please contact us so we can assess and address the situation appropriately.

16. Links to Other Websites

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any changes will be published on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Coastal Birth & Nourish Co.
Email: info@birthandnoursh.com

Last updated: August 2026